Terms of Sale

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This website or application is operated in Singapore by Hooked on Home Pte. Ltd. with principal place of business at Vanguard Campus, 1 Kallang Junction, Singapore 339263 ("Hooked on Home"). Hooked on Home operates Crate & Barrel Singapore and Malaysia's ecommerce websites and applications (the "Brands"). To contact us, please write to us at news@crateandbarrel.sg.


Hooked on Home is an authorized seller of the merchandise sold on this Brand site. By placing an order on this Brand Site, you are agreeing to be bound by these terms of sale ("Terms of Sale") and you acknowledge that any resulting sales contract will be between you and Hooked on Home. We reserve the right to make changes to these Terms of Sale at any time. Every time you visit this Brand Site, please check these Terms of Sale to ensure you understand the Terms of Sale that apply at that time. These Terms of Sale were last updated on July 15, 2021.


Hooked on Home sets merchandise prices and calculates order totals in its sole and absolute discretion; such prices are presented to you on the Brand Site at the time of you placing your order. Merchandise prices may include applicable VAT or sales tax for your country, and may also include Hooked on Home's estimate of import duty, customs clearance fees and other costs likely to be incurred in connection with importing such merchandise (collectively "Import Fees"), in the case of Hooked on Home needing to facilitate the import of the products you are purchasing into your country. Order totals may additionally include any applicable amount for the shipping and handling of your merchandise. Order totals are guaranteed, meaning the aggregate amount billed to you by Hooked on Home for the full satisfaction of your order will not exceed the order total amount presented on the Brand Site when you placed your order, unless expressly consented to by you. Notwithstanding the foregoing, all merchandise prices and order totals presented on the Brand Site are exclusive of any surcharges that may be assessed by the issuer of the payment method you choose to use, over which Hooked on Home has no control.


When setting merchandise prices, Hooked on Home takes care to price products accurately. Although unlikely, it is possible that a pricing error may occur. Hooked on Home reserves the right, at any time, in its sole discretion, to reject any orders placed for product(s) that were priced incorrectly on this website or application. If this occurs, Hooked on Home will notify you promptly.


Any order placed by you on the Brand Site constitutes an offer by you to purchase the merchandise and/or services that are the subject of such order from Hooked on Home. If Hooked on Home accepts your order, you will receive an order confirmation email from Hooked on Home and you will have entered into a binding contract with Hooked on Home which includes an obligation to pay for those products so ordered. However, Hooked on Home is not obliged to accept your order and may decline your order for any reason. If Hooked on Home decides to decline your order, you will receive an email from Hooked on Home.


Title to the merchandise you purchase will transfer from Hooked on Home to you, at the time parcels containing some or all of the merchandise you ordered are tendered to the relevant carrier and in that carrier's custody or care to be delivered to you.


We accept the return of merchandise purchased from Hooked on Home on this Brand Site for credit, refund, exchange or replacement, subject always to the conditions and instructions detailed in the Returns policy listed on this Brand Site. This Returns policy applies only to orders placed on this Brand Site, and not to orders you may have placed directly with the Brand or any other franchisee or reseller of the Brand's merchandise on any other website.


If you place an order that requires Hooked on Home to facilitate an import of one or more products to satisfy your order and procure delivery of such products to you, you hereby authorize a licensed customs broker chosen by Hooked on Home (in the case that Hooked on Home determines that such is necessary) to act as your agent and transact business with foreign revenue authorities to clear your merchandise, account for duties and taxes on your behalf, return your merchandise, and if applicable, prepare and submit refund claims on your behalf for any merchandise that you return.


If you place an order that requires Hooked on Home to facilitate an import of one or more products to satisfy your order and procure delivery of such products to you, Hooked on Home may give you the option to not have merchandise prices and order totals be inclusive of Hooked on Home's estimate of Import Fees. If Hooked on Home provides this option for your country and you select to make your purchase exclusive of Hooked on Home's estimate of such Import Fees, you agree and acknowledge that the actual Import Fees may be more or less than Hooked on Home's estimate, and that you shall be solely responsible for paying any and all actual Import Fees levied by the shipper or customs broker in your country and Hooked on Home shall have no liability or other obligation in relation to the same.


If you place an order that requires Hooked on Home to facilitate an import of one or more products to satisfy your order and procure delivery of such products to you, you agree that you shall be the importer of record for any products you purchase, and you have the sole responsibility for ensuring that your use and import of such products complies with any and all applicable laws and regulations.


If you place an order that requires Hooked on Home to facilitate an export of one or more products to satisfy your order and procure delivery of such products to you, you agree that any purchases you make from the Brand Site are strictly for non-commercial use, and that Hooked on Home prohibits the purchase of any merchandise via the Brand Site for resale or other commercial purpose. Further, you irrevocably and unconditionally warrant, represent and certify to Hooked on Home that the items you are purchasing via the Brand Site will not be re-exported, sold, or transferred in violation of any applicable laws (together, "Export Laws"). Any attempt to have commodities, technology and/or software exported from not in accordance with Export Laws and any other applicable law is strictly prohibited.


All marketing, content and product-related imagery, descriptions and specifications are provided without any warranty or guarantee with respect to the accuracy, completeness or reliability of any such information or image. Except as expressly set out otherwise in these Terms of Sale, to the maximum extent permitted by law, Hooked on Home disclaims all warranties, express or implied, relating to fitness, quality, or safety of merchandise, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Hooked on Home shall not be responsible for speculative damages of any kind. Hooked on Home's total liability for anything related to your use of this Brand Site or goods purchased under or related to these Terms of Sale, shall be the total amount that you have paid to Hooked on Home for the relevant goods and/or services that gave rise to the claim. Nothing in these Terms of Sale shall apply or be deemed to apply to limit or exclude liability for any matter to the extent that the same cannot be excluded or limited as a matter of law. Nothing in this section affects your statutory rights.


To the extent permissible under applicable laws: (i) these Terms of Sale represent the entire agreement between you and Hooked on Home and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between you and Hooked on Home, whether written or oral, relating to its subject matter; (ii) you agree that you will have no remedy from Hooked on Home in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms of Sale; and (iii) you further agree that you shall have no such claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms of Sale.


If any existing or modified condition in these Terms of Sale is deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition(s).


All claims and disputes within the scope of these Terms of Sale may not be litigated on a class basis and shall only be litigated on an individual basis. For the sake of clarity, claims of more than one person or entity cannot be litigated jointly or consolidated with those of any other people or entities.


If you make a purchase on this Hooked in Home Site, you are making a purchase in Singapore. Notwithstanding the foregoing, any dispute relating to these Terms of Sale shall be governed by and interpreted in accordance with the laws of Singapore where Hooked on Home Pte. Ltd. has its principal place of business. Notwithstanding the foregoing, nothing in these Terms of Sale shall affect your mandatory rights under applicable laws.


You can contact Hooked on Home at any time by email at news@crateandbarrel.sg.